Privacy Policy
Epoxy Flooring Pty Ltd(“Epoxy Flooring”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website, submitting an enquiry, or engaging our epoxy flooring services, you agree to this Privacy Policy.
1. Who this policy applies to
This policy applies to personal information we collect about:
Residential customers (e.g. garages, driveways, verandas, homes)
Commercial and industrial clients (e.g. warehouses, workshops, commercial kitchens, restaurants, bars, cafés, offices)
Builders, architects and other trade partners
Website visitors and people who use our online forms or upload files
Suppliers, contractors and job applicants
2. What personal information we collect
The types of personal information we may collect include:
Contact and identification details
Name
Suburb / job location
Phone number
Email address
Project and service information
Details about your flooring project and site (e.g. area size, current floor type, usage – garage, warehouse, commercial kitchen, workshop, etc.)
Information you include in your enquiry or messages
Photos, plans or documents you upload (accepted file types: jpg, png, pdf, up to 10MB) to help us quote or assess the job
Business and account information (for commercial clients)
Business name and ABN
Position or role (e.g. builder, facility manager)
Quote, invoice and payment records
Website and technical data
When you visit our website, we may collect:
IP address
Browser type and device type
Pages viewed and time spent on the site
Form submission activity
CAPTCHA verification and other anti-spam checks
Cookies and analytics data (if used)
Testimonials and reviews
If you provide a review or testimonial (e.g. “Heidi Warner”, “Peter Clarks”), we may collect:
Your name
Your feedback and star rating
General project description (e.g. garage, conference room, café flooring), if you choose to share it
We generally do not seek to collect sensitive information (e.g. health information). If it is ever required (for example, for workplace safety or access needs), we will only collect and use it as permitted by law and with your consent where required.
3. How we collect personal information
We may collect personal information:
When you fill out our “Request a FREE Estimate” or other enquiry forms
When you call or email us
When you upload files (photos, plans, documents) to support your enquiry
During site visits, inspections and project work
When you provide testimonials, reviews or feedback
Automatically via our website using cookies, analytics and CAPTCHA/anti-spam tools
From third parties you authorise, such as builders, designers, architects or property managers involved in your project
Where it is reasonable and practicable, we will collect information directly from you.
4. Why we collect, use and disclose your information
We collect, use and disclose personal information for purposes including:
Quoting and project delivery
To respond to your enquiry and provide accurate quotes (e.g. epoxy flake systems, grind & seal, polyurethane cement systems, kitchen floors, warehouses, workshops, garages)
To plan, schedule and carry out surface preparation and coating works
To recommend suitable flooring systems (e.g. non-slip, food-safe, heavy-duty, oil and fuel resistant, high-traffic coatings)
Communication and customer service
To communicate with you about your project, site access and timing
To send confirmations, updates and follow-ups
To respond to questions about cost, durability, slip resistance, maintenance and other FAQs
Business operations
To manage invoices, payments and records
To coordinate with suppliers and contractors
To improve our services, training and equipment
To comply with legal, insurance and workplace health and safety obligations
Marketing and testimonials
To request feedback or testimonials
To publish customer reviews and project photos only with your consent (and in line with any media or testimonial consent you give us)
To send occasional updates or offers if you have opted in (you can opt out at any time)
We only collect and use personal information that is reasonably necessary for these purposes.
5. Disclosure of personal information
We may disclose your personal information to:
Our employees, estimators, project managers and installers who need the information to deliver your job
Contractors and trade partners working on or supporting your project (e.g. builders, concrete grinders, specialist applicators)
Service providers who help us operate our business, such as:
website hosting and IT support
email and SMS platforms
cloud storage and customer management systems
accounting and invoicing systems
Insurers, accountants, auditors and legal advisers, where necessary
Government, regulators or law enforcement, where required or authorised by law
Some service providers may store or process information outside Australia (for example, cloud or email providers). Where that happens, we take reasonable steps to ensure your information is handled in a way that is consistent with the Australian Privacy Principles.
We do not sell your personal information.
6. Photos, project images and reviews
We may take before and after photos of your flooring projects for:
Quality assurance and internal records
Future maintenance reference
Marketing or portfolio purposes (only where authorised)
We will seek your consent before using identifiable photos of your property or associating your name with a testimonial for marketing (e.g. on our website, social media or brochures). You can withdraw your consent at any time, and we will stop using your images or testimonial in new materials.
7. Security of personal information
We take reasonable steps to protect your personal information from:
Misuse, interference or loss
Unauthorised access, modification or disclosure
Measures may include:
Password-protected systems
Limited access to records on a “need to know” basis
Secure cloud storage and backups
Staff confidentiality obligations
Secure destruction and deletion of information when no longer required
However, no system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
If we become aware of a data breach that is likely to cause serious harm, we will assess the situation and, if required, notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
8. Data retention
We keep personal information for as long as necessary to:
Complete your job and manage any follow-up, warranty or maintenance issues
Maintain accurate business, tax and legal records
Demonstrate compliance with relevant laws and industry requirements
After this, we take reasonable steps to securely destroy or de-identify the information.
9. Access and correction
You may request:
Access to the personal information we hold about you; and/or
Correction of any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before releasing or changing information.
To make a request, please contact us using the details below. We will respond within a reasonable time in accordance with the Privacy Act.
10. Questions and complaints
If you have any questions about this Privacy Policy or concerns about how we have handled your personal information, please contact us first and we will do our best to resolve the issue.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: oaic.gov.au
Phone: 1300 363 992
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, practices or legal requirements.
The most current version will always be available on our website and will include the “Last updated” date at the top of the page.
12. Contact us
Epoxy Flooring Pty Ltd
(trading as Epoxy Floor / Melbourne Epoxy Flooring)